Depend on NASA CALLTrack™

for Responsive Customer Care

NASA CALLTrack™ is an easy to use, flexible, fully integrated case management system that offers customer service managers and representatives a complete contact center solution so they can track and respond quickly and effectively to customer service requests for products, service and information. CALLTrack is powered by Java.

With CALLTrack’s superior search functions and versatile features, customer service personnel can perform all of these tasks quickly and efficiently without opening a separate application:

Get client, order and product information on screen immediately so less time is spent on each call
Enter customer information and orders
Track open orders
Design customized reports
Run reports
Print labels for customer correspondence and targeted mailings
Automatically send confirmation emails to customers to report the status of each order or service request
Capture customer demographics to support marketing efforts

With CALLTrack, the company will never again lose a valued customer because a minor customer issue has fallen through the cracks and escalated into a major one.

NASA CALLView™ is a Web-based interface to CALLTrack that can be used to view data on a protected intranet using controlled security. Or the data can be published to an Internet site for viewing of non-confidential data. By encouraging Web-based direct access by customers, clients can free up employees who ordinarily would be on the telephone with these customers and make them available for other projects. Busy customers will appreciate the convenience of being able to access information on the status of their orders without making another telephone call.

CALLTrack is one of three fully integrated case management systems recently introduced under the umbrella of NASATrack™. On a continuing basis, NASA is prepared to offer software support, timely releases and a dedicated, committed staff to serve NASA clients. This initiative gives NASA’s CALLTrack clients a single vendor solution for all their needs.™. On a continuing basis, NASA is prepared to offer software support, timely releases and a dedicated, committed staff to serve NASA clients. This initiative gives NASA’s CALLTrack clients a single vendor solution for all their needs.

NASA Corporation is now an Associate Partner in the Sun Microsystems’ Sun Partner Advantage Program for Independent Software Vendors (ISVs). NASA Corp. qualified for this level by meeting Sun's stringent criteria for excellence as a developer of case management software products, and by committing to tight strategic and technical alignment with Sun.